If your antivirus blocks the app

Some antivirus products block new or uncommon programs, especially before they have a digital signature. If ArchiviOnline is blocked, quarantined or deleted:

On a work computer

Don’t change the settings yourself: ask your IT department to allow ArchiviOnline. They can start from this page.

With Windows Security

1. Open Windows Security › Virus & threat protection.
2. If ArchiviOnline is quarantined, open Protection history, select the item and choose Allow on device or Restore.
3. To stop it happening again: Manage settings › Exclusions › Add or remove exclusions › Add an exclusion › Folder, and choose the folder where ArchiviOnline is installed, usually C:\Users\<your name>\AppData\Local\ArchiviOnline.

With another antivirus

Look in its settings for “Exclusions”, “Exceptions” or “Allowed items” and add ArchiviOnline or its folder. On the Mac, add Applications › ArchiviOnline to the exceptions.

Why this is safe

The exclusion only applies to ArchiviOnline downloaded from the official site. The files you sync are still checked by the archive server’s antivirus, and program updates are only accepted if signed by Armada.